“I just couldn’t see how I was going to get the work done, and I couldn’t see it in my budget, a very small amount. It worried me,” Beatrice said. “You have to keep your housing up; otherwise it will fall down around you. I knew I needed to repair my roof, but I just didn’t know how I was going to get it done. It kept me awake at night, just wondering what could I do. And the people at LSSP were like lifesavers.”
Two years ago, a public adjuster knocked on Beatrice’s door to offer her help with getting her roof replaced, which was badly in need of repair. Unaware that the contract she had signed gave him more authority than he had explained to her, Beatrice spent the next couple years trying to sort out what was happening in her insurance claim. Workers began coming to her house unannounced, but no work to repair her roof was ever done. She could hardly ever reach the public adjuster she had hired and was still concerned about the state of her roof.
“I had been dealing with this for two years,” Beatrice said. “I worried about it. It was working on my health. I wasn’t sleeping. I felt trapped. I felt foolish for having signed that contract.”
When Beatrice tried to cancel the contract with the adjuster, he refused and demanded a large payment for work he claimed to have already done. An attorney at LSSP was able to help Beatrice through the process of getting her insurance money back from the adjuster and represented her in a court case that deemed the contract invalid, releasing her from the unscrupulous adjuster’s demands. Beatrice was soon able to use the insurance coverage to repair her roof and protect her home.
“I feel so relieved,” Beatrice said. “It was such a relief that I was able to get this kind of help.”