In Mecklenburg County, call our client help line 704-376-1600.

Outside Mecklenburg County, call 800-438-1254.

For a Spanish Speaking contact, call 800-247-1931.

In Person
If you do not have access to a telephone, you may come to our office, at 1431 Elizabeth Avenue in Charlotte during our regular office hours of 8:30 am to 5:00 pm Monday through Friday. An attorney will probably not be able to see you when you come if you do not have an appointment, so we ask that you contact us by telephone first.

By mail
You can send us a letter, addressed to 1431 Elizabeth Avenue, Charlotte, NC 28204, explaining your problem and telling us how we can contact you. We prefer to contact you by telephone if possible. If you have access to a telephone, please tell us the number and time of day when you are most likely to be able to answer the telephone.
Contact us by telephone and not by mail if you have a court hearing scheduled or other deadline. Deadlines are extremely important in most legal matters. You may lose important legal rights if you do not secure an attorney immediately to advise you.

By e-mail
You can send us an email message, addressed to contact@lssp.org, explaining your problem and telling us how we can contact you. We prefer to contact you by telephone if possible. If you have access to a telephone, please tell us the number and time of day when you are most likely to be able to answer the telephone.
Contact us by telephone and not by email if you have a court hearing scheduled or other deadline.
Sending an E-mail message through this website, does NOT constitute an attorney-client relationship. Sending e-mail to a e-mail address listed on this site does NOT create an attorney-client relationship between you and an attorney. Your e-mail can be intercepted by persons other than the recipient. Deadlines are extremely important in most legal matters. You may lose important legal rights if you do not secure an attorney immediately to advise you. Unsolicited email from non-clients may or may not get a reply. Legal Services of Southern Piedmont does not provide legal assistance via e-mail.

Special Needs
Non-English Speakers
Spanish speakers can call us at 800-247-1931 and will talk to or receive a call back from a Spanish-speaking employee.
Persons who speak a language other than English or Spanish should have someone who speaks English call us to arrange for us to have an interpreter present at the initial contact, or can arrange for an interpreter to accompany them and participate in the initial contact.

If someone who speaks a language other than English or Spanish contacts us without advance notice, we will attempt to determine the language and obtain an interpreter through Language Line services, but this is a difficult process.

Hearing impaired persons should have someone who is not hearing impaired call us to arrange for us to have a sign language interpreter present at the initial contact, or to use a TTY device, to make other arrangements to accommodate the impairment, or can arrange for an interpreter to accompany them and participate in the initial contact.

Mobility impaired persons can contact us by telephone. If an in-person interview is required, we can arrange for an employee to visit the applicant.

Where We Are

Our office is located at 1431 Elizabeth Avenue, Charlotte, NC 28204, between Central Piedmont Community College and Presbyterian Hospital. Click here for directions. Our normal office hours are from 8:30 am to 5:00 pm Monday to Friday.

Our telephone numbers are:

Client help line: 704-376-1600

Outside Mecklenburg County: 800-438-1254

Spanish line: 800-247-1931

Administrative calls: 704-971-2622

Fax: 704-376-8627

Client and Case Selection

LSSP does not have sufficient resources to provide assistance to every eligible applicant who needs legal assistance. In order to provide help to those in most need, we follow these steps to determine which clients we will help with which cases.

Our Board of Directors determines the types of cases we will consider for services. click here to see the list. We do not handle other types of cases.

We apply financial eligibility standards set by our Board of Directors, based on the federal poverty guidelines, and determine if an applicant’s household income and assets meets these criteria. We do not provide assistance to persons who do not meet these standards.

We apply the following case selection criteria to those eligible clients with cases within our priority case types:
The priority level assigned to the case category;
The severity of impact on the applicant;
The severity of impact on other members of the client community;
The likelihood of success; and
The availability of program resources at the time the request for assistance is made.

Complaint Procedures for Applicants and Clients
LSSP maintains a grievance procedure for applicants who are denied assistance and for clients who are not satisfied with the assistance they are provided. If you wish to file a complaint, ask the person you talked to or click here to see the policy

Cost of Service
LSSP may charge a nominal fee for its services in addition to costs associated with representation that cannot be waived or avoided, such as court fees to file and serve court documents, and litigation costs such as for discovery, medical examinations, and expert witnesses. Your advocate will talk to you about any such fees and costs as part of the Representation Agreement.